Support
At Dimore Surfaces, we believe that every interaction should reflect the same level of care, clarity, and attention to detail as our products. This Support page is designed to assist you with website-related enquiries, product information, and general assistance.
How We Can Assist
Our team is available to help with:
Product and collection details.
Website navigation or content-related questions.
Brochures, specifications, and additional product information.
General business enquiries.
Follow-up on messages submitted through our website.
Before You Reach Out
To help us respond with precision and efficiency, please include the following details in your message:
Your name.
Your email address and phone number.
A clear description of your request.
Complete information allows us to direct your enquiry to the most appropriate team member and respond more effectively.
Response Time
We review all enquiries promptly during business hours. While we aim to respond within 3-5 business days, response times may vary depending on the nature of the request and enquiry.
Common Questions
How can I request more information about a product?
You may contact us through the Contact Us page with the name of the product or collection you are interested in, and we will assist you accordingly.
Do you handle project or trade enquiries?
Yes. We welcome project-related, trade, and commercial enquiries. Please include the relevant details so we can provide the most appropriate support.
What if I cannot find the information I need?
If the website does not answer your question, simply send us a message and we will guide you to the right information.
Contact Us
For all general communication, please use our Contact page. If your enquiry requires additional attention, we will ensure it is directed to the appropriate team.
Business Hours
Our support team is available Monday to Saturday, from 10:00 AM to 7:00 PM. Public holidays and non-working days are excluded.
Closing Note
We aim to make every interaction with Dimore Surfaces seamless, considered, and clear. If you need assistance related to our website or products, please get in touch with our team.