Privacy Policy
Last updated: 28 May, 2026
Dimore Surfaces (“we”, “our”, or “us”) is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website, dimoresurfaces.it, or communicate with us through any channel.
1. Who We Are
Dimore Surfaces is an award-winning, design-first surface company creating large-format sintered stone surfaces. Our R&D studio in Italy brings together craftsmanship, material research, and architectural sensibility to develop surfaces that are durable, timeless, and exceptional.
2. Information We Collect
We may collect the following types of information:
Information you provide directly, such as your name, email address, phone number, company name, and any message you submit through forms or email.
Technical information, such as browser type, device type, operating system, approximate location, and pages visited.
Usage data, such as how visitors interact with our website and which pages are viewed.
If you submit a form, request information, or contact us, we collect only the details necessary to respond to your request.
3. How We Use Your Information
We use your information to:
Respond to enquiries and requests.
Provide information about our products, collections, and services.
Improve our website, content, and user experience.
Monitor website performance and understand visitor behavior.
Maintain website security and prevent misuse.
Comply with legal and regulatory obligations.
4. Analytics and Visitor Data
Our website may use Framer’s built-in analytics to understand visitor activity and improve performance. Framer states that its analytics are privacy-first, cookie-free, anonymized, and GDPR-compliant, and that they do not use cookies or tracking technologies for analytics purposes.
This means we may receive aggregated information about website traffic, page views, traffic sources, device types, and similar usage insights, but not data intended to personally identify you through analytics alone. Framer also states that its analytics do not require a cookie banner for analytics use.
5. Cookies
We aim to keep cookie use to a minimum. Based on Framer’s documentation, built-in analytics do not rely on cookies or tracking technologies.
However, some embedded services, third-party tools, or external links on our website may use cookies or similar technologies. Where required by law, we will request your consent before using non-essential cookies.
6. Legal Basis for Processing
Where applicable under data protection laws, we process your personal data on one or more of the following legal bases:
Your consent.
The performance of a contract or steps taken before entering into a contract.
Our legitimate interests, such as improving our website and communicating with visitors.
Compliance with legal obligations.
7. Sharing Your Information
We do not sell your personal data. We may share information only with:
Service providers that help us operate our website and business.
Professional advisers, if necessary.
Authorities, where required by law.
Any third-party service providers are expected to handle your data securely and lawfully.
8. Data Retention
We keep personal data only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, we delete or anonymize it where appropriate.
9. Data Security
We take reasonable technical and organizational measures to protect your personal data from unauthorized access, loss, misuse, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure.
10. International Transfers
Depending on the services used to operate our website, your information may be processed in countries outside your own. Where such transfers occur, we take appropriate steps to help protect your data in line with applicable laws.
11. Your Rights
Depending on your location and applicable law, you may have rights to:
Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data.
Object to or restrict certain processing.
Withdraw consent where processing is based on consent.
Request data portability, where applicable.
To exercise your rights, please contact us using the details below.
12. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those external websites.
13. Children’s Privacy
Our website is not intended for children, and we do not knowingly collect personal data from children.
14. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. The updated version will be posted on this page with a revised date.
15. Contact Us
If you have any questions about this Privacy Policy or our handling of your personal data, please contact us:
or
Dimore Surfaces
info@dimoresurfaces.com
Office no. 11, Titanium, First Floor, S.No. 906, 907/1, 911 and 901/3, Nr. Prahlad Nagar Garden, Corporate Road, Satellite, Ahmedabad, Gujarat, 380015